We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
Please allow 2-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-20 business days for shipping to the US and 15-40 business days for international shipping, depending on your location.
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact our Support Team via email within 5 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to our Support Team, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.